Complaints
Lodging a Complaint
You, as a customer, are entitled to complain when you are dissatisfied with the services provided by the Department of Treasury and Finance, Shared Services (DTF-SS).
All lodged complaints will be treated in accordance with the Shared Services Complaints Handling Policy which has been established to ensure compliance with Premier’s Circular 2004 / 04 ‘Whole of Government Complaints Management Strategy’ (referencing Australian Standard AS 4269- 1995).
Your right as complainant:
- Be heard;
- Know whether Shared Services' relevant procedures have been followed;
- Be provided with, and request all relevant material to support the complaint, subject to the Freedom of Information Act;
- Be informed of the criteria and processes;
- Be informed of the officer’s or service area’s response to the complaint;
- Be informed of Shared Services’ decision and the reasons for that decision;
- Know that a genuine, thorough and unbiased examination of the complaint has been undertaken; and
- Confidentiality, if requested.
How to Make a Complaint
Complaints, comments or feedback on our services can be made online at:
Complaints and Feedback
If you are unable to submit your feedback online you can contact us via:
Mason Bird Building
303 Sevenoaks Street
CANNINGTON WA 6107
Fax: +61 8 9258 0333
or verbally you can contact the Customer Service Centre on 1300 345 677 and our staff will take your details and forward them on to our Complaints Coordinator.
Taking a Complaint Further
Where a complainant has exhausted all avenues available through Shared Services to resolve the complaint, does not accept a final resolution offered and wishes to formally pursue the matter via an external review, that person has a right, and may lodge a complaint with the Ombudsman
